Refunds & Cancellation

WHAT FOR? is a live, unpasteurised, cold-chain food product. That shapes what we can and cannot take back.

Cancelling an order

You can cancel free of charge before your order is dispatched: [to be supplied: cancellationCutoff]. Call or message us on the number in your confirmation.

Why we cannot accept change-of-mind returns

Once a bottle has left our cold chain we cannot verify how it was stored, and a live ferment kept warm is not something we would sell to anyone else. For food-safety reasons, opened or unrefrigerated bottles cannot be returned.

If something arrives wrong

If your order arrives damaged, leaking, short, or not cold, tell us within [to be supplied: damageReportWindow] with a photograph. We will replace it or refund it — your choice. That is not a concession; it is what you are entitled to.

How refunds are paid

Refunds go back to the original payment method through Razorpay, within [to be supplied: refundTurnaround] of us agreeing the refund.